What do I need to do in order to have Miva Merchant installed on my domain?
Contact Advanced e-Resources Support, and we will install Miva Merchant on your domain. We can provide the information necessary for you to initialize and setup the Admin or you can purchase one of our support services and we will do it for you.



I would like Miva Merchant to be upgraded to the most recent version. What do I do?
Please complete our Miva upgrade request form and we will prepare a requirements document for your review. If you have OpenUI modules installed in your Miva store some of your modules will need to be upgraded in order for your store to maintain the same functionality it has now. We will list the necessary steps to bring your store to a state-of-the-art condition.



When I checkout in my Miva Shopping cart, I receive a fatal error. How do I fix this?
Make sure that you have a shipping module selected if you have Shipping Required checked in store settings. Also insure you have a payment module selected. You should have sales tax setup if you have sales tax required checked. Miva cannot process an order without these services configured.

If the problem persists, please contact us through our Live Chat Support available 24/7 from this URL:
http://advancederesources.com



When I try to run the setup for Miva Merchant, my license number will not validate. What do I do?
When this error occurs, please contact our support department. We will either issue another license number, or fix the error with the current one.



When I go through the checkout of the Miva Shopping cart, after entering a valid credit card number, I receive this error, “Unable to authorize payment: Missing Required Shipping Information.” Why?
Under settings in the Miva Admin there is an option to REQUIRE SHIPPING and REQUIRE TAX. Uncheck these two options, and the error should be rectified.





When I try to access a Miva Merchant web page, I receive the following error, “Unable to open $file.mvc.” How do I fix this?
Please contact Advanced e-Resources Support Department through our Live Chat Support available 24/7 from this URL: http://advancederesources.com. We will fix this for you.



I have a web site that uses Miva Merchant, and I would like to switch it to Advanced e-Resources. Can I move my store to AER without an interruption in existing business?
We’ll be glad to host your domain on our server. We can setup the store before transferring your domain name to our name servers. Once, the setup of the store is complete, you can initiate the domain name transfer to our name servers. It will take 24-48 hours for the domain name transfer to complete. During this time your store may be unavailable for very brief periods of time. All name servers across the country do not update at the same time so it is difficult to predict exact timing. We recommend that you initiate the transfer 24 hours prior to a slow period to minimize problems.


You can order a Miva hosting account through the following URL:

http://advancederesources.com/choosepanel.html

Your account will be activated in 15 minutes and you will receive the account information via e-mail. Next, complete our migration request form and we will migrate your store for you. When moving from Miva 4 to Miva 5 there may be extensive editing required to complete the transfer. Advanced e-Resources will prepare a requirements report for you so that you can properly plan the move.