| LIVE SUPPORT |
|
Chat Live with a Customer Service Representative 24/7/365
OR Call (877) 457-4438 |
| HELP DESK |
|
The Help Desk allows you to login and edit/track your support requests with a unique tracking number and also notifies you by email when you support issue has been updated and/or resolved.
GOTO HELP DESK |
| EMAIL SUPPORT |
|
We answer email and help desk support tickets 24 hours a day, 365 days a year.
GOTO HELP DESK |
| PHONE SUPPORT |
Telephone support 8 am - 5 pm CST
(641) 357-4438
|
| DATACENTER |
| Servers are monitored 24/7/365 in our secure, climate controlled datacenter. Our professionals keep you server running 24/7/365! |
| NAME SERVERS |
|
Linux Hosting Primary NameServer: ns3.dns-name-servers.net Secondary NameServer: ns4.dns-name-servers.net Windows Hosting Primary NameServer: ns1.dns-name-servers.net Secondary NameServer: ns2.dns-name-servers.net |
| REFERENCE DESK |
|
Cpanel Control Panel Email Access: http://yourdomian.com/webmail Control Panel Access: http://yourdomain.com/cpanel or https://www.valuewebsource.com:2083/ Domain Administration: http://access.enom.com./ (ENOM Registrations Only. Submit a ticket to request a password) Support Email Address: support@advancederesources.com Support Fax: (877)841-9628 Windows Hosting- Parallells Plesk Control Panel v9 Control Panel Access: https://starwars.my-hosting-panel.com:8443/ Email Access: webmail.yourdomain.com or webmail.mywebhostaccount.net if your domain name DNS is not switched yet. IMPORTANT: IF YOU HAVE A FIREWALL ON YOUR COMPUTER/NETWORK PLEASE ALLOW OUTSIDE CONNECTIONS TO INTERNET PORT 8443. BLOCKING THE CONNECTION TO PORT 8443 - WILL PREVENT YOU FROM ACCESSING OUR WEB BASED SITE CONTROL PANEL. FOR MORE INFORMATION PLEASE REFER TO YOUR FIREWALL DOCUMENTATION OR CONTACT YOUR SYSTEM/NETWORK ADMINISTRATOR. IF YOU RECEIVE A CERTIFICATE (SSL) ERROR WHEN TRYING TO ACCESS OUR SITE CONTROL PANEL (WHICH CAN BE EXPECTED UNDER IE7 AND FIREFOX) PLEASE IGNORE THIS ERROR WHICH IS CAUSED DUE TO THE SSL CERTIFICATED BEING ISSUED FOR THE SERVER ITSELF WHICH HAS A DIFFERENT HOSTNAME THAN YOUR DOMAIN NAME. |
